{"id":16701,"date":"2016-11-02T15:48:23","date_gmt":"2016-11-02T15:48:23","guid":{"rendered":"http:\/\/www.badenbaden.nl\/klantenservice\/?lang=en"},"modified":"2022-12-12T09:53:27","modified_gmt":"2022-12-12T08:53:27","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.badenbaden.nl\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_905709404\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-630950162\">\n\n\t<div id=\"col-901748330\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2094677596\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2094677596-label\" class=\"accordion-title plain\" href=\"#accordion-item-payment-options\" aria-expanded=\"false\" aria-controls=\"accordion-2094677596-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Payment options<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2094677596-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2094677596-label\">\n\t\t\t\n<p>Payment options at badenbaden.nl There are several options to pay for your purchases in the Badenbaden.nl webshop.<\/p>\n<p>Paying with iDEAL<br \/>\nIdeal offers a reliable, safe and easy way to pay for your online purchases. You pay in your safe online environment based on the safety methods of your own bank. You can use IDEAL without having to log in.<\/p>\n<p>How does iDEAL work?<br \/>\nYou place an order with badenbaden.nl. During checkout, you can indicate that you prefer to pay with IDEAL. Click the IDEAL payment button and select your bank. Following this, you will be redirected to your own bank, where the payment order is ready. Your bank will request that you fill in some data and then you can authorize the payment. The amount will be deducted from your account immediately and we will be informed that your order has been paid for.<\/p>\n<p>Benefits:<br \/>\na) iDEAL offers you a number of benefits compared to other payment methods:<br \/>\nb) iDEAL is as reliable, safe and easy as online banking<br \/>\nc) iDEAL is developed and supported by the major Dutch banks.<br \/>\nd) Access to online banking with one of the participating banks is sufficient for the use of iDEAL<br \/>\ne) Control and a clear view of the payment.<\/p>\n<p>Paying with a creditcard<br \/>\nThe following Dutch credit cards can be used to pay for your order: VISA, MasterCard and American Express. To protect your data, it is fully encrypted and sent via SSL servers and are adequately protected against access by third parties. At the time of placing the order, your credit card payment will be authorized.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-487557843\" class=\"accordion-item\">\n\t\t<a id=\"accordion-487557843-label\" class=\"accordion-title plain\" href=\"#accordion-item-order\" aria-expanded=\"false\" aria-controls=\"accordion-487557843-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Order<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-487557843-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-487557843-label\">\n\t\t\t\n<h3>Afrekenen van uw Baden Baden Interior artikel:<\/h3>\n<p>Als uw bestelling compleet is, klikt u op de knop Afrekenen. Voordat u uw bestelling bevestigd, kunt u de inhoud van uw shoppingbag wijzigen:<br \/>\u2013 Aantal: het aantal bestelde producten aanpassen.<br \/>\u2013 Verwijderen: klik op het x- kruisje om het product te verwijderen.<\/p>\n<p>Als u de inhoud van uw shoppingbag gewijzigd heeft, klik dan op Herberekenen om de wijzigingen te bevestigen.<\/p>\n<h3>Factuurgegevens controleren:<\/h3>\n<p>Indien u de eerste keer een bestelling doet bij Badenbaden.nl, moet u zich eerst registreren als een nieuwe klant. U dient dan de volgende stappen door te lopen:<\/p>\n<p>Persoonlijke gegevens Factuuradres Verzendadres Uw gebruikersnaam &amp; wachtwoord kiezen Order controleren Order bevestigen Betalen<\/p>\n<p>Wanneer alle betaalgegevens correct zijn, klik dan op Ga verder.<\/p>\n<h3>Bestelling plaatsen:<\/h3>\n<p>Controleer de inhoud van uw shoppingbag en klik op Afrekenen om uw bestelling te plaatsen.<\/p>\n<h3>Bevestigingsmail:<\/h3>\n<p>U ontvangt een bevestiging van uw bestelling op het e-mailadres waarmee u bent ingelogd in de badenbaden.nl webshop.<\/p>\n<h3>Betalingsovereenkomst:<\/h3>\n<p>Met het invullen en verzenden van het bestelformulier, verplicht de koper van de aangekochte producten zich tot het betalen van de vastgestelde prijs.<\/p>\n<h3>Totstandkoming koopovereenkomst:<\/h3>\n<p>Een koopovereenkomst komt tot stand na ontvangst van een bestelling. Door het plaatsen van een bestelling wordt te kennen gegeven dat wordt ingestemd met de toepasselijkheid van de algemene voorwaarden.<\/p>\n<h3>Levering en facturering:<\/h3>\n<p>Bestellingen die voor 18.00 uur bij ons binnenkomen, die direct betaald zijn en waarvan de voorraad toereikend is, worden de volgende werkdag verzonden. Het kan natuurlijk altijd voorkomen dat een Baden Baden Interior artikel is uitverkocht. U krijgt dan een e-mail van ons met verdere uitleg over de levertijd van uw bestelling.<\/p>\n<p>Bestelt u artikelen die een hogere waarde hebben dan \u20ac 4500,- krijgt u de keuze om dit bedrag volledig te betalen of 50% aan te betalen en het restant voor levering te voldoen.<\/p>\n<p>Indien de te leveren artikelen op het afleveradres niet in ontvangst genomen kunnen worden, zal DHL de volgende dag de bestelling wederom aanbieden. Mocht er dan weer niemand aanwezig zijn, kan de bestelling, in overleg, worden afgehaald bij het aangegeven afhaalpunt van DHL. Vragen over uw bestelling kunnen telefonisch worden beantwoord, tijdens winkeltijden zijn wij bereikbaar op tel: 020-5318418<\/p>\n<h3>Prijzen:<\/h3>\n<p>De vermelde prijzen zijn in euro\u2019s, inclusief 21% BTW en exclusief verzendkosten, de verzendkosten (\u20ac 4,95) worden bepaald door het eindbedrag, maar worden altijd getoond in uw order overzicht alvorens u deze dient te bevestigen. Wanneer u een bestelling plaatst, krijgt u altijd een bevestigings- e-mail met het totale bedrag en de eventuele verzendkosten.<\/p>\n<h3>Gratis verzending:<\/h3>\n<p>Bij Badenbaden.nl betaald u geen verzendkosten voor bezorging binnen Nederland en bestellingen boven de \u20ac 300,-. Voor bestellingen buiten Nederland en in Europa vragen wij een transportbijdrage van \u20ac 25,- afhankelijk van het gewicht en volume. Buiten Europa, vragen wij dit voor u op.<\/p>\n<p>Voor iedere bestelling onder de \u20ac 300,- worden verzendkosten berekend:<\/p>\n<p>\u2013 Bezorging via DHL: 4,95 per bestelling \u2013 Ophalen in onze showroom: GRATIS<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3203786956\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3203786956-label\" class=\"accordion-title plain\" href=\"#accordion-item-delivery\" aria-expanded=\"false\" aria-controls=\"accordion-3203786956-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Delivery<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3203786956-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3203786956-label\">\n\t\t\t\n<p>You can either have your order delivered by DHL to your required address or you can pick it up in our showroom.<\/p>\n<p>If we receive your order between Monday to Friday before 18:00 o\u2019clock, and you have the package delivered by DHL, in general your order will be shipped the next working day.<\/p>\n<p>Currently about 95% of the packages offered by Post NL are actually delivered the next day. Unfortunately, we cannot be held accountable if Post NL fails to comply due to circumstances or regulations in their organization.<\/p>\n<p>If you choose to pick up your order at our showroom, you will receive an e-mail once your package has arrived in our showroom. Usually this is within two business days after placing your order.<\/p>\n<p>Free shipping: At Badenbaden.nl you pay no shipping costs for delivery within the Netherlands and orders over \u20ac 300,- . For orders outside the Netherlands and in Europe, we ask for a transport contribution of \u20ac 25,- depending on the weight and volume. Outside of Europe, we will make enquiries for you.<\/p>\n<p>For all orders under \u20ac 300,- we charge postage costs:<\/p>\n<p>\u2013 Delivery by DHL: \u20ac 4,95 per order \u2013 Pick up in our showroom: FREE<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3544373437\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3544373437-label\" class=\"accordion-title plain\" href=\"#accordion-item-exchange-and-returns\" aria-expanded=\"false\" aria-controls=\"accordion-3544373437-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Exchange and returns<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3544373437-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3544373437-label\">\n\t\t\t\n<p>Baden Baden Interior makes it possible to return your purchases. It can be returned on the condition that the product you purchased is a product that is not custom made or compiled to your personal wishes. To provide you with the best possible service, we ask you to send us an e-mail with your first name and surname and the reason for the return or exchange.<\/p>\n<p>Baden Baden Interior<br \/>\nAfd. webshop aankopen<br \/>\ninfo@badenbaden.nl<\/p>\n<p>You can return the product within 14 Calender days after receiving the product. If possible, make sure that the product is in the unopened, original packaging and arrives in our showroom undamaged with the original purchase invoice. You can return the product yourself or enable a carrier; the costs of a possible carrier are for your own account. Possible in-transit damage costs are charged to the customer.<\/p>\n<p>To avoid problems, we recommend you to send the return by registered mail and adequately insured.<\/p>\n<p>After receipt of the returned goods we will carry out an inspection of the product. If it is still intact you will receive a refund for the amount of you(r) purchase(s) on your bank account within 15 days.<\/p>\n<p>WARRANTY<br \/>\nFirst of all we would like to emphasize that all Baden Baden Interior products meet high quality standard. All products sold by us undergo stringent specifications where quality is of paramount importance. If the products do not meet the promised durability, then the standard manufacturer\u2019s warranty and mandatory statutory warranty applies. For more information, we refer to our general terms and conditions.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_905709404 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":49,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16701","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service - Baden Baden Interior<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.badenbaden.nl\/en\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service - 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