Exchange and Returns
Baden Baden Interior makes it possible to return your purchases. It can be returned on the condition that the product you purchased is a product that is not custom made or compiled to your personal wishes.
To provide you with the best possible service, we ask you to send us an e-mail with your first name and surname and the reason for the return or exchange.
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You can return the product within
14 Calender days after receiving the product. If possible, make sure that the product is in the unopened, original packaging and arrives in our showroom undamaged with the original purchase invoice. You can return the product yourself or enable a carrier; the costs of a possible carrier are for your own account. Possible in-transit damage costs are charged to the customer.
To avoid problems, we recommend you to send the return by registered mail and adequately insured.
After receipt of the returned goods we will carry out an inspection of the product. If it is still intact you will receive a refund for the amount of you(r) purchase(s) on your bank account within 15 days.
First of all we would like to emphasize that all Baden Baden Interior products meet high quality standard. All products sold by us undergo stringent specifications where quality is of paramount importance.
If the products do not meet the promised durability, then the standard manufacturer’s warranty and mandatory statutory warranty applies. For more information, we refer to our general terms and conditions.